Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: November 6, 2025

1. Introduction

At Renewal Global Exchange ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our services.

2. Information We Collect

Personal Information You Provide

  • • Contact information (name, email address, phone number, mailing address)
  • • Account credentials (username, password)
  • • Business information (company name, industry, job title)
  • • Communication preferences and marketing consents
  • • Payment information (processed securely through third-party providers)
  • • Any information you provide in forms, surveys, or communications

Automatically Collected Information

  • • IP address and device identifiers
  • • Browser type and version
  • • Operating system information
  • • Website usage data (pages visited, time spent, click patterns)
  • • Referral sources and search terms
  • • Location data (country/region based on IP address)

Third-Party Information

We may receive information about you from third parties such as business partners, analytics providers, advertising networks, and public databases, which we use to supplement our records and improve our services.

3. How We Use Your Information

Service Delivery

  • • Provide and maintain our services
  • • Process transactions and payments
  • • Communicate service updates
  • • Provide customer support

Improvement & Analytics

  • • Analyze usage patterns
  • • Improve our services
  • • Develop new features
  • • Conduct research and analysis

Marketing & Communication

  • • Send newsletters and updates
  • • Personalize marketing content
  • • Conduct surveys
  • • Invite to events and webinars

Legal & Security

  • • Comply with legal obligations
  • • Prevent fraud and abuse
  • • Enforce our terms of service
  • • Protect rights and safety

4. Information Sharing and Disclosure

Important: We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your information in the following circumstances:

Service Providers

With trusted third-party service providers who assist us in operating our website and services (hosting, analytics, payment processing, email delivery).

Legal Requirements

When required by law, court order, or governmental regulation, or to protect our rights, safety, and property.

Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Consent

With your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

SSL/TLS encryption for data transmission

Access Control

Multi-factor authentication and role-based access

Monitoring

Continuous security monitoring and auditing

Important Notice: While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. For detailed information about our cookie practices, please see our Cookie Policy.

Cookie Management

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. Your Privacy Rights

You have several rights regarding your personal information. The availability of these rights may depend on your location and applicable privacy laws.

✓ Access

Request a copy of the personal information we hold about you

✓ Rectification

Request correction of inaccurate or incomplete information

✓ Erasure

Request deletion of your personal information (right to be forgotten)

✓ Portability

Request transfer of your data in a machine-readable format

✓ Restriction

Request limitation of processing of your personal information

✓ Objection

Object to processing based on legitimate interests or for marketing

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Typical Retention Periods:

  • Account Information: Until account deletion + 30 days
  • Transaction Records: 7 years (legal requirement)
  • Marketing Data: Until consent withdrawal + 30 days
  • Website Analytics: 26 months
  • Customer Support: 3 years after last interaction

9. International Data Transfers

As a global company, we may transfer your personal information to countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including:

  • • Adequacy decisions by relevant authorities
  • • Standard contractual clauses approved by regulatory bodies
  • • Binding corporate rules for internal transfers
  • • Certification schemes and codes of conduct

For transfers from the EU/EEA, we comply with GDPR requirements and ensure adequate protection for your personal data.

10. Children's Privacy

Our services are not intended for children under 16 years of age (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under this age.

If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Post the updated policy on our website with a new "Last updated" date

Send email notifications to registered users about significant changes

Provide notice through our website or services before changes take effect

Allow reasonable time for you to review changes before they become effective

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Privacy Officer

📧 operations@renewalglobalexchange.com

📞 +1 (972) 694-9025

🏢 Valley Ranch Pkwy E, Irving, TX 75063-8619 USA

Data Protection Representative (EU)

📧 operations@renewalglobalexchange.com

📞 +1 (972) 694-9025

🏢 Valley Ranch Pkwy E, Irving, TX 75063-8619 USA